In placing your order you accept the following general terms and conditions.

PRETTY FOREST web store is operated by PRETTY FOREST design + illustration.
The following conditions apply for all deliveries

All prices indicated are euro  amounts and include the legally prescribed 15% value added tax. Shipping costs are not included in the price and will be charged seperately. See overview with shipping costs per region.

Shipping costs

All orders are shipped through regular mail (P&T Post) by default.
If you wish your order to be shipped by first-class mail, please contact us.

Luxembourg City Poster (in cardboard poster tube):
Zone 1: Luxembourg, € 2,50
Zone 2: Europe: € 8,-
Zone 3: Rest of the World: € 12,-

Luxembourg City Greeting Cards (set of 3):
Zone 1: Luxembourg, € 1,50
Zone 2: Europe: € 2,-
Zone 3: Rest of the World: € 2,50

Delivery times depend on the region.

Ordering and payment
• You can pay for the goods by Paypal. Your order will be shipped immediately.

• You have the option to pay upfront through bank transfer as well. Please use the contact form to place such an order. Your order will be shipped after receipt of payment.

Account details
IBAN: LU76 0030 4746 0417 0000

155, rue de Belvaux
L-4026 Esch/Alzette

We strive to process your order within 2 business days from receipt. Orders placed during the weekend, or on (official) holidays, will be processed on the first following working day. If we are unable to dispatch the goods within this time frame we will inform you if possible.

If the delivered items have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately via email or by telephone. However, even if you neglect to make such complaint, your legal rights remain unaffected.

Right to return
Before being shipped, all products undergo a quality check. In the rare case that your purchased article would have any production defects, we will replace your purchase. Please get in contact with us before mailing back a product. Note that the delivery costs and costs of return are at the expense of the customer. Return of goods is only possible after sending an email to shop (at) prettyforest.com

The right to return is not valid when the product has been used.

Data privacy
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements.  The data needed to process the business transactions is stored and, in the course of processing the order, may be forwarded to affiliated companies or our service partners.

The contractual relationship between the customer and PRETTY FOREST shall be governed by Luxembourgish law, excluding the United Nations Convention on the International Sales of Goods.

Imprint/Operator of the PRETTY FOREST online store
info (at) prettyforest.com

Sales Tax ID Number: LU23629702
RCS: A.38770